Do you offer wholesale options?
Our Brazilian and Peruvian orders require a minimum purchase of 15 bundles. Silk base closures and frontals are available upon request.For more specific details on purchasing wholesale or on offering Johann's Virgin Hair in your salon or area, please email us. We look forward to discussing options with you.
What is your return/exchange policy?
Exchanges & Refunds
We will gladly exchange or refund any purchase made within the last 30 calendar days if the desired product received is not satisfactory. Exchanges are granted for a product of equal or greater value. To qualify for an exchange or refund, the product must be in the original packaging and in resale condition with the original receipt.
Chemically Treated Hair
Once the hair has been unpackaged and processed or dyed in any way, we are no longer responsible for any deterioration in quality or satisfaction. Due to the product no longer being in its original condition as received by the customer, it is not eligible for a refund or exchange.
What payment methods do you accept?
We accept all major credit cards, debit cards with Visa or MasterCard logo, & PayPal.
How is shipping handled?
Shipping is handled by UPS/USPS. All orders are sent within 2 days after receipt of confirmed payment. Typical turnaround for delivery is 3-5 working days.
Once hair has been shipped, you will be emailed a tracking number where you will be able to check the order status of your shipment.
If you have special requirements of your orders, please leave us a message in the "Special Instructions" or "Order Comments" section so that we may arrange your ordered products accordingly.
What if I need to cancel my order?
If you want to cancel your order, please email us immediately. Cancellation of an order must be requested before the order has been dispatched.
If you want to change your shipping address, please call (240) 300-5234 or use the contact form on the home page for assistance immediately. If the shipping address is different from the billing address, please do not forget to send us the telephone number of the receiver.
For the interests of both parties, customers can refuse to sign for the package which is damaged when received. The shipping express will be responsible.